Refund Policy

Effective date: June 8, 2026

This Refund Policy describes the conditions under which Coritra ("we", "us", or "our") may issue refunds for subscriptions to the Coritra platform and related services (the "Service"). This policy is incorporated into our Terms of Service.

1. General No-Refund Policy

All fees paid are non-refundable.

Coritra operates on a prepaid subscription model. When you subscribe to a plan, you are billed in advance for the upcoming billing period. We do not provide refunds or credits for:

• partial months or unused days remaining after cancellation;
• periods during which the Service was available but unused;
• downgrading to a lower-priced plan mid-cycle;
• failure to cancel before the automatic renewal date.

2. Exceptions

A refund may be issued only in the following limited circumstances:

• Billing error. If you were charged an incorrect amount due to a technical error on our part, we will refund the difference. Please report billing errors within 30 days of the charge.
• Duplicate charge. If your payment method was charged more than once for the same billing period due to a system error, we will refund the duplicate charge promptly.
• Statutory right. Where applicable law grants you a statutory right to a refund (e.g., a mandatory cooling-off period in your jurisdiction), we will honour that right.
• Written agreement. Where we have explicitly agreed in writing to provide a refund as part of a commercial arrangement.

3. Service Cancellation

You may cancel your subscription at any time from your Account settings. Upon cancellation:

• your access to the Service continues until the end of the current paid billing period;
• no further charges will be made after the current period ends;
• no refund will be issued for the remaining days in the current period.

After the billing period ends, your Account will move to a read-only state. Data may be permanently deleted after 30 days, as described in our Privacy Policy.

4. Plan Changes

4.1 Upgrades

When you upgrade to a higher-tier plan, the change takes effect immediately and you will be charged a prorated amount for the remainder of the current billing period. No refund is issued for the days already consumed under the previous plan.

4.2 Downgrades

When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. You will continue to have access to your current plan's features until then. No credit or refund is issued for the difference in price during the current period.

5. Payment Disputes and Chargebacks

If you believe a charge is incorrect, we strongly encourage you to contact us directly at billing@coritra.com before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us may result in the suspension or termination of your Account. We will work with you in good faith to resolve any legitimate billing dispute promptly.

6. How to Request a Refund Review

If you believe your situation qualifies for a refund under Section 2 above, please email us at billing@coritra.com within 30 days of the charge with:

• your Account email address;
• the date and amount of the charge;
• a description of the issue and the reason for your refund request.

We will review your request and respond within 5 business days. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your bank or card issuer.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be communicated by email or via an in-app notice at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

8. Contact

For any questions about this Refund Policy, please contact:

Coritra – Billing Support
billing@coritra.com